Last updated · 2 August 2026

Support privacy notice

This notice explains how SquishMart Limited, trading publicly through 3KPIS Studio, handles information submitted for theme and template support.

Information we collect

We collect the name, email address, store or project URL, product and version, issue description, optional attachment, technical browser information and a limited anti-abuse record associated with a support request.

Why we use it

We use this information to authenticate and manage requests, reproduce defects, communicate with the requester, improve documentation, maintain product quality and protect the service from abuse.

Service providers

Cloudflare provides site hosting, form processing, bot protection, ticket storage and private file storage. Our transactional email provider processes the information needed to deliver support notifications and confirmation emails. Providers may process data in countries different from the requester’s country under their applicable data-protection terms.

Retention

Support records are retained only as long as reasonably needed for support, product history, security and legal obligations. Attachments should be removed when they are no longer needed. Retention practices will be reviewed as the support operation grows.

What not to send

Do not submit customer personal data, passwords, payment information, private API keys, collaborator codes or full store exports. Redact screenshots wherever possible.

Your choices

You may request access, correction or deletion of support information, subject to legal and security requirements, by emailing [email protected].

Operator

3KPIS Studio is operated by SquishMart Limited, a company registered in Kenya. Business address: Eastleigh Mall, Eastleigh, Nairobi, Kenya; P.O. Box 468-101. Privacy and support enquiries may be sent to [email protected].